Credit AssistantPurposeProvide support to the credit department by performing the duties listed below. Essential Duties and Responsibilities
Contact customers regarding delinquent balances and document all collection efforts.
Work closely with Credit Management and field leadership to resolve difficult collection cases.
Apply customer payments in accordance with company policy.
Submit monthly write-offs following established procedures.
Submit invoicing based on customer requirements and company policy.
Set up new customer accounts per company guidelines.
Prepare and submit release of liens.
Process credit applications for potential new customer accounts and maintain records of all applications.
Provide customer credit information or rating to businesses, credit agencies, or banks upon request.
Answer phones and perform other miscellaneous administrative duties as needed.
Minimum RequirementsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements include:
High school diploma or GED.
Minimum of 12 months of related experience and/or training.
Proficiency in Microsoft Outlook, Excel, and Word.
Competencies
Problem Solving – Identifies and resolves problems in a timely manner; gathers and evaluates information effectively; collaborates well in group settings.
Customer Service – Manages difficult internal and external customer interactions; responds promptly to customer needs.
Oral Communication – Speaks clearly and persuasively; listens actively; asks for clarification when needed; responds well to questions.
Written Communication – Writes clearly and professionally; demonstrates strong grammar and spelling; presents numerical data effectively; able to interpret written information.
Ethics – Demonstrates integrity and ethical behavior.
Organizational Support – Follows policies and procedures; completes administrative tasks accurately and on time.
Planning/Organizing – Prioritizes and plans work efficiently.
Attendance/Punctuality – Consistently on time; ensures responsibilities are covered when absent.
Dependability – Follows instructions; responds appropriately to direction; takes responsibility for actions; keeps commitments; completes tasks on time or communicates when delays arise.
Work Environment / Physical RequirementsThe physical demands and work environment characteristics described here represent those encountered while performing the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities.
Regularly required to sit and use hands for typing, handling, or feeling.
Frequently required to talk or hear.
Occasionally required to walk, stoop, kneel, crouch, or crawl.
Occasionally lift and/or move up to 20 pounds.
Close vision required for computer and document work.
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